Shipping policy

Where we ship

My First Cart ships to addresses in the United States only. We do not currently ship to other countries.

Shipping method and cost

We offer one shipping method, Standard Shipping, for $9.99 USD per order. The shipping charge is shown at checkout before you pay.

How orders are fulfilled

We work with supplier partners who ship orders directly to you.

Order processing time

Orders are processed within 1–2 business days. The daily order cut-off is 5:00 PM Pacific Time. Orders placed after the cut-off, or on a day that is not a business day, begin processing on the next business day.

Business days are Monday through Friday, excluding holidays.

Delivery time

After processing, Standard Shipping transit time is 3–7 business days. In total, you should expect your order 4–9 business days after you place it (1–2 business days of processing plus 3–7 business days in transit).

These are estimates. Carrier delays outside our control can occasionally extend delivery times.

Order tracking

You can check the status of your order at any time on our order tracking page using your order number and email address, or your tracking number.

Delayed packages

If your order is taking longer than the estimated delivery time, first check its latest status on our order tracking page. If your order has not been delivered 10 business days after you placed it, contact us with your order number and we will investigate with the carrier.

Lost packages

If we confirm that your package was lost in transit, you choose how we resolve it:

a replacement shipped to you at no charge, or
a full refund of your order, including the $9.99 shipping charge, to your original payment method.

Packages marked delivered but not received

If tracking shows your package as delivered but you cannot find it, please check around the delivery location, ask members of your household and your neighbors, and check with the carrier. If you still cannot find it, contact us with your order number. We will investigate with the carrier and resolve the matter based on what the investigation finds.

Incorrect or incomplete addresses

Please check your shipping address before you place your order. If a package is returned or lost because the address entered at checkout was incorrect or incomplete, a new shipping charge of $9.99 applies to ship the order again. We are not responsible for packages delivered to an incorrect address that was entered at checkout.