Refund policy

Return window

You can request a return within 30 days of the date your order was delivered.

Return condition

To be eligible for a return, the item must be in new, unused condition.

Return authorization is required

All returns must be authorized before you send anything back. To request a return, contact us with your order number and the item you want to return:

Please do not send items back without an authorization. Returns sent without authorization, or sent to our business address, may not be received or refunded.

How returns work

Contact us within 30 days of delivery to request a return.
Once your return is approved, we email you a prepaid return shipping label.
Pack the item, attach the label, and send the package using the carrier shown on the label.
We issue your refund within 10 days of receiving the returned item.

Return costs

There is no return shipping charge for approved returns: we provide a prepaid return label. We do not charge a restocking fee.

Refunds

Refunds are issued to your original payment method within 10 days of the date we receive your return. After we issue the refund, your bank or card issuer may take additional time to post it to your account.

Exchanges

We do not offer exchanges. If you would like a different item, return the original item for a refund and place a new order.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us at support@myfirstcart.com with your order number and a description of the problem so we can help.