Orders
What does My First Cart sell?
We sell phone accessories and everyday tech, including phone cases and magnetic accessories. You can browse everything in our catalog.
How do I place an order?
Add the items you want to your cart, go to checkout, and enter your shipping and payment details. You will receive an order confirmation by email.
Which currency are prices in?
All prices are in US dollars (USD).
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and Maestro. The payment methods available for your order are shown at checkout before you pay. See our Payment Policy.
Is there an order cut-off time?
Yes. The daily cut-off is 5:00 PM Pacific Time. Orders placed after the cut-off, or on a day that is not a business day, begin processing on the next business day.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@myfirstcart.com or +1 (408) 641-3762 with your order number, and we will let you know whether the order can still be changed.
Shipping and delivery
Where do you ship?
We ship to addresses in the United States only.
How much does shipping cost?
Standard Shipping costs $9.99 per order. The shipping charge is shown at checkout before you pay.
How long does it take to process my order?
Orders are processed within 1–2 business days.
How long does delivery take?
Standard Shipping transit time is 3–7 business days after processing. In total, expect your order 4–9 business days after you place it.
What counts as a business day?
Business days are Monday through Friday, excluding holidays.
How do I track my order?
Use our order tracking page and enter your order number and email address, or your tracking number.
What if my order has not arrived?
If your order has not arrived within the estimated delivery time, contact us with your order number and we will look into it.
Do you ship internationally?
No. We currently ship within the United States only.
Returns and refunds
What is your return window?
You can request a return within 30 days of the date your order was delivered. The item must be in new, unused condition.
How do I start a return?
Contact us at support@myfirstcart.com, by phone at +1 (408) 641-3762, or through our contact form. Include your order number and the item you want to return. Return authorization is required before you send anything back.
Do I have to pay for return shipping?
No. Once your return is approved, we email you a prepaid return shipping label. There is no return shipping charge.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
When will I receive my refund?
We issue refunds to your original payment method within 10 days of receiving your returned item. Your bank or card issuer may take additional time to post the refund to your account.
Can I exchange an item?
We do not offer exchanges. If you would like a different item, return the original for a refund and place a new order.
Can I send a return to your business address?
Please do not send returns without authorization. Use the prepaid return label we email you once your return is approved.
What if my item arrives damaged, defective or incorrect?
Contact us at support@myfirstcart.com with your order number and a description of the problem so we can help.
Support
How can I contact customer support?
Email support@myfirstcart.com, call +1 (408) 641-3762, use our contact form, or use the chat assistant on our website.
What is your business address?
55 Sutter St, San Francisco, CA 94104, United States. My First Cart sells online only through myfirstcart.com.
Where can I read your policies?
See our Shipping Policy, Refund Policy, Payment Policy, Privacy Policy and Terms of Service.
How do you handle my personal information?
Our Privacy Policy explains what we collect and how we use it. You can also manage your options on the Your Privacy Choices page.